| With the aim to resolve
your query as efficiently as possible, we've created
this comprehensive help section available to ease your
mind before buying. These areas cover the most commonly
concerned topics vary from delivery issues, refund,
returns, etc. For pre or post sales technical advice,
it's always best to contact the manufacturer directly.
Nobody knows products better than the manufacturer,
so it's no surprise they can usually answer queries
much more quickly than us.
 How
long will my refund be issued after return the goods?
After the eligibilty of refund being examined, we
normally issue the refund within 48 hours. Please
allow around 5 working days to have your account re-credited.
Why
I cann't choose an alternative shipping address for
my first order?
This is due to the concern of final completion of
security check, which enables us to deliver any subsequent
orders to your designated UK address.
How
long it takes for my order to be delivered?
Under normal condition, we offer free next day delivery
for orders more than 50 of value placed before 4pm.
However, for the most latest models of each catogery,
full order completion may take up to 3 working days
due to likely stock shortage. You can also E-mail
us to: sales@tecool.co.uk
beforehand to check availabilty, we'll generally get
back to you within the next working hour.
How
can I check the current status of my order?
You will receive E-mails regarding different status
of your order. Alternatively, you can log in to your
account and have a view of your order status history.
Under forementioned case, your order status may remain
"awaitting despatch" for up to three working
days before changed into "despatched", once
changed, you will receive a confirmation E-mail and
it will be delivered within the next working day normally.
If you are using google checkout, you can always
log into your google checkout accout and check the
order status.
How
to check out the delivery time?
As advised, you don't need to spend you valueable
time waitting for the delivery before your order status
being changed into "despatched". Despatched
order will normally arrive within two working days
between 9am to 6pm.
What
if I am not in when the goods to be delivered?
We strongly recommend you to keep your address manned
around the time of attempted delivery to avoid any
unnecessary time waste. If you are not in anyway when
parcel be delivered, a call back card with instructions
of re-delivery will be left with their contact number
and all the information you need.
What
if I forget my login information?
If you forgot your password, please go to login
page, enter your registered email address and click
"forgot your password", a remind email will
be send to you.
What
are Google Checkout buyer advantages?
Please note that some of our the products we sell are
compatible with European specifications and marketed within
Europe. Therefore you may receive the product with standard
2-pin plug. However, please note that we provide an adapter
for the UK 3-pin socket free of charge.
CANON digital cameras, PENTAX and EPSON products and
a few other models occasionally do not come with English
instructions. This is always indicated on the product's
technical information sheet, and links to the English
downloads are provided.
You can download the instructions from the following
links:
CANON
http://www.canon-asia.com/supports/techsupports.html
http://www.canon.ca/english/index-customersupport.asp
http://www.canonusa.com/html/conCprTSIndex.jsp?app=download
EPSON
http://www.epson.co.uk/support/download/
PENTAX
http://www.pentaximaging.com/customer_care/manuals_literature
FUJI
http://www.fujifilm.co.uk/technical/type.pl?id=3&folder=1
JVC
http://www.jvc.co.uk/download.php
APPLE
http://download.info.apple.com/Apple_Support_Area/Manuals/hardware/0342158iPodUGWin.PDF
SAMSUNG
http://www.samsung.com/Support/ProductSupport/Download/index.aspx
PANASONIC
http://www.panasonic.co.uk/customer-Support/download-centre.asp |
