At Tecool.co.uk we are committed to protecting your privacy. We use the information we collect about you to process orders and to provide a more personalised shopping experience. Please read on for more details about our privacy policy.

What information do we collect? How do we use it?

When you order, we need to know your name, e-mail address, delivery address, credit or debit card number and the card's expiry date. This allows us to process and fulfil your orders and to notify you of the status of your order. We also ask for your telephone number which enables us to contact you urgently if there is a problem with your order. For some international deliveries this number may be given to our couriers. When you submit a customer review, we also ask for your e-mail address, although you can choose not to have your e-mail address displayed with your review. When you enter a contest or other promotional feature, we may ask for your name, address and e-mail address so we can administer the contest and notify winners. We also monitor customer traffic patterns and site usage to help us develop the design and layout of the store. We may also use the information we collect to occasionally notify you about important functionality changes to the Web site, new Tecool.co.uk services and special offers we think you'll find valuable.

How does Tecool.co.uk protect customer information?

When you place orders or access your account information, we offer the use of a secure server. The secure server encrypts all information you input before it is sent to us. Furthermore, as required by the UK Data Protection Legislation, we follow strict security procedures in the storage and disclosure of information, which you have given us, to prevent unauthorised access. Our security procedures mean that we may occasionally request proof of identity before we are able to disclose sensitive information to you.

Tecool.co.uk doesn’t save consumer credit card details on its databases or on any other server, customers’ financial information is securely stored under Google Checkoutl’s data protection. Instead of direct dealing with customers’ sensitive information, Tecool.co.uk only receives payment from Google Checkout and never can we access your information.

What about "cookies"?

Cookies are small pieces of information that are stored by your browser on your computer's hard drive. Our cookies do not contain any personally identifying information, but they do enable us to provide features such as to store items in your Shopping Basket between visits. Most Web browsers automatically accept cookies, but you can usually change your browser to prevent that. Even without a cookie, you can still use most of the features in our store, including placing items in your Shopping Basket and purchasing them.

Will Tecool.co.uk disclose the information it collects to outside parties?

ecool.co.uk does not sell, trade or rent your personal information to others. Tecool.co.uk may provide aggregate statistics about our customers, sales, traffic patterns and related site information to reputable third-party vendors, but these statistics will include no personally identifying information.

In summary

We are committed to protecting your privacy. We use the information we collect on the site to make shopping at Tecool.co.uk possible and to enhance your overall shopping experience. We do not sell, trade or rent your personal information to others.

Your consent

By using our Web site, you consent to the collection and use of this information by Tecool.co.uk. If we decide to change our privacy policy, we will post those changes on this page so that you are always aware of what information we collect, how we use it and under what circumstances we disclose it. Your personal information may also be used by us and our affiliates to occasionally notify you about important functionality changes to our Web site, new Tecool.co.uk services and special offers we think you'll find valuable.